Refund policy

Cancellation

More than three working days before your chosen delivery date:

There is a fee of £1 (covers the transaction costs charged by payment providers). 

Less than three working days before your chosen delivery date:

Due to the personalisation of our products, preparation begins days in advance, and we bake the brownies to order. For this reason, cancellation within this period is unfortunately not possible as we have made all the necessary preparations, and this would lead to unnecessary food waste.

Issues or faults

Our team will be more than happy to resolve any issues. Please email accounts@broomebakes.co.uk within 24 hours of your delivery: 1) picture showing fault 2) order number. We review all complaints and may ask you to ship back the product to receive a refund. All refunds are subject to manager review.

 

Wrong delivery address

Before the order is shipped, we will email you 1) order confirmation containing the address 2) a second email to double-check the address and delivery date. If you spot any changes before dispatch, we are happy to make amendments. However, if already dispatched, we can not make any changes and are not responsible for lost parcels.

As a goodwill gesture, we may accept to make a second brownie for free but ask that you pay the cost of shipping and packaging (£5).